Returning or Exchanging an Item (Return Policy)
If for any reason you are not 100% satisfied with any of your purchase, you can return it to us in the original condition with tags still attached, within 30 days of the invoice date and we will refund the purchase price using the method in which you originally paid. Please note it may take a few days for your refund to be processed by the banking system.
*Please complete the customer details and returns form on the reverse side of the invoice that came with your order and package that with the item(s) you wish to return. Affix postage and then send it to:
SNOWGUM RETURNS c/o 27 Legacy Road, EPPING, VIC, 3076
*Please note this is not a shop, this address only for posting of product returns
* For each item(s) you wish to return please fill in the relevant reason code that best describes the reason for returning your item.
HOW TO RETURN:
You can return within 30 days of receipt of order
The items must be in original condition with all labels and swing tags still attached
Please include your completed returns form (on the reverse side of the invoice that came with your parcel). If you no longer have a copy of the original returns form, please click here to download the online version. Fill in your details and attach it with your returned good(s).
You should allow 15 working days for your return to be processed and replacement item (if required) to be dispatched.
HOW TO EXCHANGE
Please complete the customer details and returns form with the item you wish to exchange, and details, ie size larger or smaller or different colour.
Return the item to us at your postage expense and we will pay for the return postage to you for exchanges of this nature
HOW TO RE-ORDER A DIFFERENT ITEM
Please fill in your re-order details on the customer details and returns form and we will process your reorder with your returns parcel.
Please include payment details for the full reorder amount. The reorder is a new transaction and will be charged using these details.
NOTE: If exchanging a style for an alternative size or color, then there are no charges incurred for the item or postage, see above
If the information above is not followed this may result in delays of processing your return. If followed correctly, returned items will be processed within 15-20 working days.
MORE INFORMATION FOR EASE OF RETURNING:
If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to email us customer.service@snowgum.com.au
REFUNDS
Returns are credited in the manner in which they were originally paid.
CANCELLATIONS
If you need to cancel your order please contact us immediately at customer.service@snowgum.com.au If your order has not been dispatched we will cancel this and organise a refund or exchange.
If your order has been dispatched you will need to follow the returns procedure outlined on your packing slip or download a Product Returns Form.
WARRANTIES
If you have an item that you believe is under warranty please e-mail customer.service@snowgum.com.au with the details and you will be instructed how to proceed by one of our customer service team.
