Shipping policy

What are the Order Processing and Shipping times?

Orders are processed Mon-Fri, 9am-4pm. The Distribution Team does not process orders on weekends or public holidays. All parcels are dispatched from the Melbourne Australia distribution hub.  All orders where the stock is available in the warehouse will be dispatched within 48 business hours of receiving the order in the manner in which has been selected at ordering.

In some cases, products are not available in our warehouse and will be returned from our Oakleigh Store, this will add 48hrs to the dispatch time of your order at which time the order will be sent via the option selected at ordering.

What are the approx. standard delivery times for orders?

Standard Delivery: Local/cross town deliveries can be expected in 2-3 business days.
All other Australian Destinations can expect deliveries in 3-5 business days.  

Express: Next business day to Melbourne City and two business days to most other destinations. Check to see if your postcode is included in the Next Business Day Delivery network on the Australia Post website.

Note: Express Post does not guarantee that your order will be sent the same day, it means when the order is available for dispatch it will be sent via Express Post with Australia Post.

What if my order is over 20kg in weight and I have selected Express Post?
If express parcels exceed 20kg in weight, an alternative shipping carrier to Australia Post will be sought. A Customer Service Representative will be in contact to discuss how best to dispatch the goods to suit your needs.