Order Processing and Shipping

Orders are processed Mon-Fri, 9am – 4pm. The Distribution Team does not process orders on weekends or public holidays. All parcels are dispatched from the Snowgum Online, Melbourne Australia.

Order Processing and Shipping

Orders are processed Mon-Fri, 9am – 4pm. The Distribution Team does not process orders on weekends or public holidays. All parcels are dispatched from the Snowgum Online, Melbourne Australia.

Our carriers of choice are Fastway Couriers/Australia Post. Some larger orders may be reviewed to determine the most viable option for the customer. In these instances alternate carriers may be sought. A Customer Service Representative will be in contact to discuss how best to dispatch the goods to suit your needs.

If your order is received before 1.00pm AEST and is in stock in the warehouse, it will be packed and dispatched the same day using the delivery option selected by you.

Orders requiring special packaging may ship the next day. Orders received after 1.00pm AEST will be dispatched by the next working day.

In some cases products are not available in the warehouse and will be returned from the Oakleigh Store, this will add up to 48hrs to the dispatch of your order.

If you have any queries regarding the time of dispatch of your order, please call a Customer Service Representative on Australia 03 8401 5907

1. Standard (refer above for processing time)

Local/cross town deliveries can be expected in two - three business days.
All other Australian Destinations can expect deliveries in three to five business days.  
International orders will take longer and depend on the postal service of the destination country.


2. Express (refer above for processing time)

Next business day to Melbourne City and two business days to most other destinations. Check to see if your postcode is included in the Next Business Day Delivery network.
Please Note: If express parcels exceed 20kg in weight, an alternative shipping carrier to Australia Post will be sought. A Customer Service Representative will be in contact to discuss how best to dispatch the goods to suit your needs.

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